WPM Product Warranty Policy

At WPM, we are committed to providing high-quality products and excellent service to our global community of coffee enthusiasts. To ensure you receive the best possible support, we would like to clarify our official warranty guidelines regarding cross-border purchases and regional coverage.

1. Warranty is Tied to the Original Seller

Your product warranty is strictly valid only through the specific authorised seller from whom you made the purchase.

2. No Cross-Country Warranty Coverage

WPM product warranties are regional and do not apply cross-country. If a machine is purchased in one region but moved or shipped to another, the warranty does not automatically transfer to the local distributor in the new country.

Example: If you purchase a WPM machine from an authorised Tmall shop in China and have it mailed to your home country, the warranty remains with that specific Tmall seller. Should the machine require repairs during the warranty period, you must contact the original Tmall seller to arrange support.

3. Local Distributor Discretion

Our regional distributors operate independently. If you require service for a machine that was not purchased directly from an authorised dealer within their territory, it is at the sole discretion of the local distributor whether they will accept the machine for repairs. Please note that additional diagnostic, labour, or shipping fees may apply in these instances.

Our Recommendation: Buy Local

To protect your machine and enjoy seamless support, we strongly advise all customers to purchase WPM products from their local authorised distributors and retailers.

Buying locally ensures:

  • Full access to local warranty benefits and quick repair turnaround times.

  • Prompt customer service without international shipping complications.

  • Machines configured specifically for your local voltage and safety standards.

Thank you for your continued support and understanding. If you have any questions regarding authorised distributors in your area, please do not hesitate to contact our customer service team.

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