Shipping to Taiwan

Thank you for choosing WPM. To ensure smooth customs clearance and fast delivery, all shipments to Taiwan must strictly comply with the local import regulations. Please review the key requirements below:

1. Logistics and Delivery

·         All shipments from WPM to Taiwan are handled by SF Express.

2. Required Customs Information

The recipient information provided at checkout must match your "EZ WAY" registration exactly:

·         Full Chinese Name: Must match your National ID Card.

·         Taiwan ID Number: 10 digits (e.g., A123456789).

·         Taiwan Mobile Number: 10 digits starting with "09".

3. "EZ WAY" Real-Name Authentication & Pre-Confirmation

·         Taiwan Customs enforces a "Pre-Confirmation"(預先委任) policy. Your package will NOT be released until you confirm it in the APP:

·         Step 1: Real-Name Authentication (For First-Time Buyers)

1.    Download the "EZ WAY"(易利委) APP onto your mobile device.

2.    Tap "Register," select "Republic of China (Taiwan)" as nationality, and fill in your personal information.

3.    Recommended Method: Turn off Wi-Fi, switch to your 4G/5G mobile network, and complete the "Telecommunications Authentication" for instant activation.

·         Step 2: Pre-Appointment Confirmation (For Every Shipment)

1.    Once the shipment arrives at customs, you will receive a push notification from the APP (or you can manually open the APP and select "Customs Real-Name Appointment").

2.    Verify the House Waybill Number (HWB) and declaration information.

3.    If the details are correct, tap "Declaration Matches" (申報相符). Failure to do so will prevent the goods from clearing customs.

4. Import Duties and Taxes

·         Orders will be declared based on the actual transaction value.

·         Any applicable import duties, VAT, or related customs fees must be borne entirely by the recipient (buyer).

·         For detailed regulations regarding import taxes, please refer to the official Taiwan Ministry of Finance guide: Overseas Online Shopping Notice.

4. Failed Deliveries & Return Policy

WPM is not liable for any shipment delays, detention, or losses caused by (including but not limited to):

·         Incomplete/incorrect customs information.

·         Failure to complete the EZ WAY authentication or confirmation.

·         Failure to collect the package within the designated timeframe.

Note: If a shipment is returned to WPM due to the reasons above, the customer will be responsible for all return shipping costs, customs duties, and handling fees. Re-shipment will only be arranged after these costs are fully settled.

Contact Us

If you have any questions, please contact our support team:

·         Email: hello@wpmcoffee.com

·         Phone: +852 2343 8211